You can assert your warranty claims at the following contacts:
Name: Milla Deluxe Design Kft.
Headquarters: 1123 Budapest, Alkotás utca 11. FSZ / 4.
E-mail address: email@example.com
In the event of faulty performance by the Operator, the Buyer may assert the following warranty claim:
You can enforce a warranty claim in accordance with the provisions of Act V of 2013 on the Civil Code. You can assert your warranty claims for product defects that already existed at the time of delivery of the product within a limitation period of 2 years from the date of receipt. You are no longer able to enforce your warranty rights beyond the two-year limitation period. In the case of companies, the warranty claim can be enforced during the 1-year limitation period from the date of receipt. You may request a repair or replacement, unless it is impossible to meet your choice or there would be a disproportionate additional cost to our Company. If the Company is unable to carry out the repair or replacement, you may request a proportionate delivery of the consideration or the defect may be repaired by us at our own expense, or you may have it repaired by someone else or, ultimately, withdraw from the contract. Our customers are obliged to report the defect immediately after its discovery, but not later than within two (2) months from the discovery of the defect. If our Company clearly proves that the defect of the product occurred after delivery to the Buyer, it is not obliged to uphold its objection. However, six months after performance, the burden of proof is reversed, ie in the event of a dispute, the Buyer must prove that the defect already existed at the time of delivery.
Product warranty can only arise in the event of a defect in movable property. In this case, the Buyer may only request the repair or replacement of the defective product within two years of the product being placed on the market by the manufacturer. A product is considered to be defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer. The defect of the product must be proved by the Buyer in the event of a product warranty claim. Due to the same defect, the supply warranty and product warranty claim cannot be enforced at the same time.
151/2003 on the mandatory warranty for certain durable consumer goods in connection with the mandatory warranty for certain durable consumer goods. (IX. 22.) contains regulations. The scope of the decree only applies to new products sold in the territory of Hungary and listed in the annex to the decree. The warranty is one year from the date of delivery of the product. The Operator is released from the warranty obligation only if it proves that the cause of the defect arose after performance. Due to the same defect, the Buyer cannot assert the warranty and / or product warranty at the same time in addition to the warranty claim.
A Complaint is a specific written request or complaint communicated in writing by the Complainant to the Operator or a person acting on behalf of or for the benefit of the Operator directly related to the provision of the service. It does not qualify as a complaint if the Operator is asked for general information in connection with its operation, its activities or in a specific matter.
The following are entitled to submit a Complaint:
- any Buyer in a contractual relationship with the Operator;
- a representative acting on behalf of and in the name of the Buyer;
- and a natural person, legal entity or unincorporated business entity who objects to the Operator's conduct not in connection with a specific service, but in connection with other activities related to the services provided by it (eg advertising, publicity, etc.).
How to submit a complaint by e-mail to the following email address: firstname.lastname@example.org
In view of the Operator's electronic commerce activities and the provision of information society services, the Complainant is only entitled to submit a complaint in writing.
The complaint must include the following:
- the Complainant's name, address and email address;
- the name of the Product concerned in the Complaint;
- a brief description of the Complaint;
- an indication of the specific need of the Complainant;
- the exact date of the complaint;
- the method of making a complaint;
- a description of the solution and the name of the person responsible for implementation (if the complaint is remedied immediately)
- photographs and other documents to substantiate the complaint
The Company is obliged to record the received Complaints in writing in the complaint collection protocol (hereinafter: “Protocol”).
The Protocol contains the name and address of the Complainant; the place, time and manner of submitting the complaint; a detailed description of the consumer's complaint, a list of documents, documents and other evidence presented by the consumer; a statement by the Operator on its position on the Customer's complaint
The Operator shall examine and assess the written Complaint submitted by the Complainant and reply to the Complainant in writing within a maximum of thirty days (30 days) at the contact details provided by the Complainant, substantiating its position. The Operator is obliged to keep a copy of its response and the record of the complaint for five years (5 years) and to present it to the inspection authorities upon request.
If the Complainant accepts the solution proposed by the Operator in the reply letter, the Operator shall take immediate action, but no later than within 48 hours, to eliminate the complaint, otherwise it shall inform the Complainant of its legal remedies.
The Operator rejects the Complaint if it
- does not comply with these GTC and Fgytv. The conceptual elements of the Complaint specified in Section 17 / A (2);
- not submitted by the Complainant specified in clause 10 of these GTC.
The Operator is obliged to inform the Complainant in a reply letter even if the Complaint is rejected.
Any legal disputes arising from this contract shall be settled by the interested parties primarily through conciliation or negotiation.
The Complainant may, on the one hand, reject the Complaint made orally or in writing, and, on the other hand, in the event of improper handling of the Complaint, apply to the authorities specified below:
NATIONAL AUTHORITY FOR CONSUMER PROTECTION
Address: 1088 Budapest, József krt. 6.
Mailing address: 1428 Budapest, PF: 20.
Central telephone number: +36 1 459 4800
Fax number: +36 1 210 4677
In conciliation body proceedings against the Conciliation Body operating next to the Budapest Chamber of Commerce and Industry.
PEST CENTRAL DISTRICT COURT
The Parties intend to settle their disputes amicably. If this does not lead to a result, the exclusive jurisdiction of the Central District Court of Pest would be stipulated if the court not based in Budapest acted in accordance with the procedural provisions, provided that the Central District Court of Pest has jurisdiction to adjudicate the dispute.
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The information on this website is for information purposes only. We reserve the right to make mistakes. If you have any further questions, please contact our Customer Service!
You may use the website only at your own risk and accepts that the Operator shall not be liable for any pecuniary or non-pecuniary damage arising from its use.
The Operator excludes all liability for the content published by the users of the website.
You must ensure that the use of the website does not infringe the rights or laws of third parties, either directly or indirectly.
Any action involving any legal obligation on the website of the Webshop is permitted only to individuals with full legal capacity over the age of 18.
The Service Provider may amend these GTC, the prices of the products sold on the website and other prices indicated at any time without retroactive effect, the amendment shall take effect after its publication on the website and shall be valid only for transactions following the entry into force.
In matters not regulated in these GTC, Act V of 2013 on the Civil Code (Ptk.), Act CXII of 2011 on the right to information self-determination and freedom of information. Act, as well as the relevant other legal regulations, as well as the provisions of the Data Management Regulations shall apply.